PRIVACY POLICY

vertexpulse.com (“we,” “us,” or “our”) highly values your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your personal data, as well as your rights regarding your data. Please read this policy carefully to understand our privacy practices.

1. Information We Collect

When you use our website, we may collect the following types of personal information:

1.1 Account Information: When you create an account or make a purchase on our website, we may collect your name, email address, phone number, shipping address, and payment information.
1.2 Browsing Data: We may automatically collect technical data such as your IP address, browser type, time of visit, pages viewed, and other related information when you visit our website.
1.3 Transaction Information: We may collect details regarding the purchases and transactions you make on our website.
1.4 Customer Service Information: If you interact with our customer service team, we may collect any information you provide to assist in resolving your inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing: To process and complete your order, including payment, shipping, and customer support.
2.2 Account Management: To manage your account and provide a personalized shopping experience.
2.3 Marketing: With your consent, we may use your contact details to send you promotional offers, special deals, or information about new products.
2.4 Website Improvement: To analyze your browsing behavior and improve our website design, products, and services.
2.5 Legal Compliance: We may use your information as necessary to comply with legal obligations, resolve disputes, or enforce our Terms of Service.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties, but we may share your data with third parties in the following situations:

3.1 Service Providers: We may share your information with third-party service providers such as payment processors, logistics companies, and marketing partners to fulfill your orders or provide other services.
3.2 Legal Requirements: We may disclose your personal information in response to legal obligations, court orders, or government requests.

4. Information Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, modification, or loss. However, no data transmission over the internet can be guaranteed to be completely secure.

5. Your Rights

Under the Personal Data (Privacy) Ordinance of Hong Kong, you have the following rights regarding your personal information:

5.1 Right to Access: You have the right to request a copy of the personal data we hold about you.
5.2 Right to Rectification: You have the right to request correction of any inaccurate or outdated personal information.
5.3 Right to Opt-out: You can choose to opt out of receiving marketing communications from us at any time.
5.4 Right to Erasure: Under certain circumstances, you may request the deletion of your personal information.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience, understand your preferences, and improve our website. You can manage or delete cookies via your browser settings, but this may affect some functionalities of our website.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. Under our Terms of Service, users under the age of 18 are not permitted to register an account or use the services on our website. If you believe your child has provided personal information to us without consent, please contact us, and we will take steps to delete the information.

9. Changes to this Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and significant changes may be communicated to you via email. Please review this page regularly to stay informed of our latest privacy practices.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact us via:

Email: service@vertexpulse.com